Legal information
Terms of use and sale.
The rules governing use of the OPTimes platform and its online subscription.
Publisher
OPTimes is published by ENYWORK SARL, Ancienne Galerie Présidentielle, 6th floor, unit 6B8, Kinshasa/Gombe, Democratic Republic of the Congo. RCCM CD/KNG/RCCM/23-B-02783, Id. Nat. 01-J6100-N46076G, Tax ID (N.I.F.) A2327238H. Contact: contact@enywork.com.
Purpose
These terms govern access to the OPTimes platform, its use and its subscription, online or by quote. Any online subscription constitutes acceptance of these terms, which the customer confirms before payment.
Access to the service
OPTimes is available by subscription. Access is restricted to users authorised by their entity’s administrator. Each user is responsible for keeping their credentials confidential.
User obligations
Users undertake to provide accurate information, not to share their credentials, and to use the platform in accordance with applicable law and good security practice.
Online subscription
Plans shown with a price can be subscribed on the website: the customer chooses a plan and billing period, enters their organisation details, then pays. The Institution plan is subscribed by quote. The order uses the price list published at the time of subscription; a later change to the price list does not alter the price paid for the current period.
Prices and payment
Prices are in US dollars, all taxes included: 16% VAT is included and shown on the invoice. Payment is made online by mobile money, Illicocash or card, on OPTGateway’s secure page; it can be settled in Congolese francs at the rate published on the day of the order. The order is final once payment is confirmed, and a paid invoice is sent by email.
Promo codes
A promo code applies under the conditions shown when it is entered (plans, period, validity). It applies to the subscription, not to the setup fee. One code per subscription: codes cannot be combined.
Workspace opening and commissioning
The customer workspace is opened within 24 business hours of payment confirmation, and access details are sent to the address given at subscription. The setup fee covers platform configuration and onboarding: remote for the Essential and Standard plans, with two days of on-site training for the Pro and Institution plans. Biometric terminals are not included.
Term and renewal
The subscription runs for the period paid, one month or twelve months, from the opening of the workspace. Before each due date, the customer receives an email reminder with a payment link. Renewal is at the subscription rate of the chosen plan. There is no automatic debit: without payment, the subscription is not renewed.
Non-payment
If the subscription is not renewed by the due date, access remains open for a 7-day grace period and is then suspended. Data is kept and can be exported on request for 30 days after suspension; it is then deleted. Payment during this period restores access with no data loss.
Changing plans
The customer can change plans at any time, in either direction. The amount is recalculated pro rata for the current period.
Termination
The customer can end the subscription by not renewing it, or by writing to contact@enywork.com; access remains open until the end of the paid period. ENYWORK SARL may suspend access in the event of a serious breach of these terms, after formal notice has gone unanswered.
Refunds
Amounts paid for a period that has started are not refunded. If the customer workspace is not opened within 5 business days of payment confirmation due to ENYWORK SARL, the customer can obtain a full refund of the order on request to contact@enywork.com.
Intellectual property
The platform, its source code, visual identity and documentation are the exclusive property of ENYWORK SARL. Any unauthorised reproduction or use is prohibited. Data entered by the customer remains the customer’s property.
Liability
ENYWORK SARL strives to keep the service available but cannot guarantee uninterrupted access. Processing of personal data is described in the privacy policy.
Governing law
These terms are governed by the law of the Democratic Republic of the Congo. In the event of a dispute, the parties first seek an amicable solution; failing that, the courts of Kinshasa/Gombe have jurisdiction.